ENJOY YOUR PASSPORT BENEFITS ACROSS OUR FAMILY OF BRANDS
Our Rewards Program Frequently Asked Questions by Category
What is Celebrations Passport?
Celebrations Passport is your go-to for all things gifting! It is an annual membership that rewards your gifting with free standard shipping and other benefits across our Family of Brands. You can earn more perks the more you engage with us.
How do I sign up or renew my membership?
Signing up is easy! Simply add a Celebrations Passport membership to your cart and checkout as normal. You will automatically start earning points and be signed up to receive emails from Celebrations Passport.
Your membership will automatically be renewed at the end of 12 months. If you would like to renew early or update your payment method, visit your My Account page and select ‘Renew’.
If you already have an active membership, just sign in to start earning points!
What is the Free Ship benefit?
Celebrations Passport members get free standard shipping on carrier-delivered gifts and no standard service fee on florist-delivered gifts. Your shipping benefit will be automatically applied at checkout – just remember to make sure you're signed in!
Expedited and weekend options may be available for a surcharge.
Wine gifts ship for a discounted flat fee of $5 for Celebrations Passport members.
The free ship benefit does not apply to Stockyards products.
When did the points and gifting tiers launch?
Celebrations Passport members began earning points for their purchases on November 1, 2021.
Gifting Tiers and the benefits within each tier launch on January 1, 2022.
If you had an existing Celebrations Passport membership before November 1, 2021, you automatically began earning points.
How do I view my rewards history?
The Celebrations Passport page is your roadmap to all your points and perks. You can access your information by visiting XYZ.com and signing in.
Do I keep my points and benefits if I do not renew my membership?
You must be an active member to retain your points and status. If, for some reason, your membership does not successfully auto-renew, you will have 30 days to re-enroll to retain your points and status.
Do I need the Celebrations Passport app to be a member?
Downloading the Celebrations Passport app is not required to be a member, although using the app is the easiest way to keep our best gifts in your back pocket!
Members will receive the same perks when the shop via our brand websites or mobile app. We do hope you will download it to enjoy streamlined shopping across our Family of Brands!
How do I cancel my membership?
Your paid Membership fee is may be cancelled during the first 30-days of your initial enrollment and during the first 30-days of any annual Membership renewal, provided that, your Membership benefits have not been utilized and you cancel your Membership during the that 30-day period. After the 30-day period, your annual Membership fee is non-refundable, unless otherwise prohibited by applicable law.
If you need to speak with someone about your membership, please call us at 800-961-2036..
How do I earn points?
You will earn points for gift purchases placed on 1800flowers.com, harryanddavid.com, fruitbouquets.com, berries.com, popcornfactory.com, cheryls.com, 1800baskets.com, simplychocolate.com, wolfermans.com, the 1-800-flowers mobile app, the Shari’s Berries mobile app and the Celebrations Passport mobile app.
Purchases placed over the phone and on stockyards.com or personalizationmall.com are not eligible for points at this time.
Points will be awarded within 48 hours of your purchase.
There may be limitations placed on how often and/or how many total points you can earn by completing any qualifying activity. Please see here for more info!
Don’t forget! You must be signed in when making your purchase to receive points.
Will I receive points for purchase I made prior to creating my rewards account?
You will only receive points for purchases made after enrolling in a Celebrations Passport Membership.
When do my points expire?
Your points and gifter status will expire if you fail to make at lease 1 purchase every 12 months. If we ever decide to end the rewards program, your points and perks will expire with the program.
If you do not renew your membership, you will lose your points and gifter status 30 days after your membership expires.
Why didn’t I receive points on my purchase?
Double-check you were signed into your account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at 800-961-2036 to help apply your points to your account.
Please review how you earn points above to confirm that you were eligible for points. If you still feel like your points balance is in accurate, please contact us at 800-961-2036.
How do I redeem points?
Your points you earn in a 12 month period determine your gifter status. Your gifter status unlocks your perks and benefits.
When do the GIfter tiers launch?
We are so excited to launch our gifter tiers in January 2022! Get excited for new exclusive perks that make your membership even better!
How is my gifter status determined?
There are three gifter tiers which are determined by the number of points you accumulate within a rolling 12 month period.
By enrolling in Celebrations Passport, you will automatically enter the ‘Gifty’ tier.
Earn at least 500 points to become ‘Gifted.
Earn at least 1,200 points to achieve ‘Giftastic’ Status
Once you reach a membership level, you may receive exclusive benefits that are only available to members at that level. Your status will remain valid for 1 year once you enter a new tier. Just earn the specified amount of points within that year to maintain status
How will I know I have achieved a new status?
We will send you an email to congratulate you when you achieve a new status! Also, when you are signed into your rewards account, your home page will list all of the gifter tiers. Your current status and perks will be highlighted with a box around it.
Will my status expire?
Once you are Gifty, Gifted or Giftastic, you will be in that tier for one year from the date you earned it. Make sure to earn the required points to maintain your status or to move up!
What are the Quarterly Passport Events?
Each quarter, we select the best deals across our family of brands exclusively for our Celebrations Passport members. You will be notified of these events through your email and on our brands’ sites.
Make sure you are opted into emails to receive updates!
How do I receive Early Access and Invitations?
Gifted and Giftastic members will receive select sale, launch and event emails ahead of the general public so you get first dibs!
What is the Birthday Gift?
Gifted and Giftastic are eligible for an annual birthday gift. In order to receive your birthday gift, you must register your birthday on the Celebrations Passport page at least 30 days prior to your birthday.
If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday gift 30 days after your registration. This delay is only applicable for the first year that you signed up.
Be on the lookout from an email from our partner, SmartGIft, where you will be able to select a gift from our Family of Brands and determine when and where you would like the gift delivered.
You deserve to be treated on your birthday but we also understand if you would like to gift it to someone special!
How do I redeem the complimentary upgrade?
In your congratulatory email upon achieving GIftastic status, you will receive a link to a special collection of upgraded gifts.
What are the premium printed greeting cards?
When possible, we offer premium printed greeting cards as an add-on to your order. If this add-on is available for the order, GIftastic members will see the option for a free card at checkout
What is the discounted membership renewal?
Giftastic memberships will automatically renew at $19.99, which is a discount from the standard $29.99.
SALES AND SHIPPING TERMS
+Prices and discounts are exclusive of applicable taxes. Free Shipping charge applicable on standard weekday delivery for select gifts delivered via direct shipping by common carrier (FedEx, UPS, etc.) within the continental United States only. Free Service charge applicable on florist fulfilled gifts delivered within the United States and ordered at least two business days before delivery. Fees and surcharges may apply. Items may vary and are subject to availability, delivery rules and times. Expedited Delivery options may be available for a surcharge. Celebrations Passport® members also receive a discounted flat shipping fee of $5 on Wine items. Points are earned for each dollar spent on merchandise excluding applicable service or shipping charges, fees, surcharges, taxes, promotions, gift cards and discounts. Celebrations Passport® benefits are not eligible on all products and are subject to restrictions and limitations. Celebrations Passport® members must sign into their accounts for shipping benefits to apply and to earn points. Offers available online and some offers available by phone. Prices and charges are subject to change without notice. Void where prohibited.